Warranty Policy

1. Our own warranty, not the manufacturer's

PrototypeBD is not an authorised reseller of the brands it imports (such as Bambu Lab, Polymaker or AlgoLaser). The warranty on products bought from us is PrototypeBD's own service, handled at our workshop in Dhaka. Manufacturer warranty claims are not available through us.

2. What is covered and for how long

• Bambu Lab printers, Global (UK) version: our own 1-year warranty service.
• Other 3D printers, laser engravers, CNC machines and accessories: our own warranty service; ask us for the exact terms for your model before you buy. The product page says what applies.
• Filament, resin and other consumables: no warranty. If a spool arrives damaged or faulty, see our Return & Refund Policy.

3. Global and Chinese versions

Some printers are sold in a Global version and a Chinese version at different prices. The version is stated on the product page and on your invoice. Warranty terms can differ between versions, so please check with us before you buy. Our guide Bambu Lab Chinese vs Global version explains the difference.

4. What the warranty does not cover

• Wear parts and consumables: nozzles, build plates, belts, PTFE tubes, filament and resin.
• Damage from drops, accidents, liquids, power surges or wrong voltage.
• Damage from wrong use, modifications, or repairs done somewhere else.
• Cosmetic marks that do not affect how the machine works.

5. How to make a warranty claim

1. Contact us with your invoice or order number and the machine's serial number.
2. Send a short video or photos of the problem; often we can fix it remotely.
3. If it needs the workshop, bring or send the machine to us in Dhaka, well packed.
4. We inspect it and tell you what is covered before any paid work starts.

Keep your invoice and the serial number: we need both for every claim. Out of warranty? Our 3D printer repair service fixes all major brands.

Reach us on WhatsApp (+880 1884-502768), by phone at +880 1310-761812 or by email at [email protected].