Return & Refund Policy

1. Return window

You can return an eligible product within 3 days of delivery. Bring it to our shop in Aftab Nagar, Dhaka, or send it back by courier. The return delivery cost is paid by the customer.

Please contact us before you send anything back, so we can tell you where to send it and what to include.

2. What can be returned

To be accepted, a returned product should be:

• returned within 3 days of delivery;
• complete, with all accessories, manuals and the original packaging;
• unused and undamaged, apart from opening the box to check it;
• sent with your order number or invoice.

3. What can't be returned

• Opened filament, resin and other consumables. They carry no warranty. If a spool arrives damaged or faulty, contact us within 3 days of delivery.
• Made-to-order work: 3D prints, CAD designs, laser-cut, engraved and CNC-cut parts made to your file or design. If a part does not match the agreed file, size or material, tell us and we will review it.
• Software licences and digital products once the licence key has been sent.
• Products damaged by use, wrong installation, accidents or repairs done elsewhere.

4. Damaged, faulty or wrong items

If your parcel arrives damaged, or you received the wrong item, contact us within 3 days of delivery with your order number and photos of the parcel and the product. We check every claim and tell you the next step: a replacement, a repair under our warranty, or a refund.

5. Refunds

Once we have received and checked the returned item and approved the refund, the refund is usually paid within 5–7 business days. We refund to the payment method you used, or to another method we agree with you (for example bKash or a bank account for Cash on Delivery orders).

The original delivery charge, the cash on delivery charge and the EPS online payment charge are not refunded unless the return is because of our mistake.

6. Cancelling an order

You can cancel an order free of charge before it is handed to the courier: contact us on WhatsApp with your order number. Pre-orders follow the cancellation rules in our Pre-order Terms.

7. How to start a return

1. Contact us with your order number and the reason for the return (photos help).
2. We confirm whether the item qualifies and where to send or bring it.
3. Pack the product with all its parts and the original packaging.
4. After we receive and check it, we confirm the refund, replacement or repair.

Reach us on WhatsApp (+880 1884-502768), by phone at +880 1310-761812 or by email at [email protected].